The PIC Group
  • York, PA, USA
  • Competitive
  • Salary
  • Full Time

Medical, Dental, Vision, STD, LTD, Life Insurance, Bonus Potential, Vacation Pay, Holiday Pay


Site Manager

Overall missions

Ensuring client overall satisfaction by addressing their needs quickly and effectively

Optimizing site performance and mission efficiency

Organizing & coordinating teams at site level to fulfill missions, managing the site teams and ensuring good social climate on the site

Preparing sites and teams for Technical resource requirements

Reports to

  • Regional Manager / General Manager / Operations Manager

Job description

What are the main duties & responsibilities of this position?

Who does he/she interact with on a daily basis?

Responsibilities

Client relationship & Business development

  • Being the PIC/Trigo face of on the site, guaranteeing client satisfaction and building a solid relationship with them (incl. support to claim management)
  • Ensuring clear and transparent communication to the client : sending the reporting in time with accurate information, building on regular client meetings (incl. reviewing planning & upcoming activities with them)
  • Developing business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation)
  • Providing site information on new client opportunities to Sales teams, and providing them insight for the quotations
  • Monitoring competition (services, prices...) at site level
  • Contributing to and/or making proper quotations

Operations

  • Ensuring Health & Safety of employees on site (incl. PPE, ergonomics, site evacuation, working area...)
  • Estimating mission costs the most accurately possible, building on as much information as possible
  • Making sure that all required information for contracts and traceability (site and customer record documents, risk analysis) and instructions are well documented, on time, with up-to-date information
  • Making sure operational management tools, monitoring tools (incl. dashboards) are up-to-date, with accurate information
  • Ensuring "0 defect" in the mission (either 0 ppm or as per agreed upon in contract terms) relying on the PIC/TRIGO quality tools, standards, QMS and audits
  • Making sure missions are delivered efficiently: estimating cycle time / pph and downtime during the sales phase, monitoring efficiently during mission execution and making sure inspectors know the WI
  • Ensuring continuous improvement to optimize services provided and site efficiency
    • Incl. collecting client and staff suggestions and reporting them to management
  • Supporting invoicing & cash collection processes

Organization & management

  • Ensuring staff availability and qualifications to perform the missions (current and upcoming), and contributing to cross-site resource allocation
    • Incl. managing temp staff contracts, and making sure that the wages are consistent with the staff's working time
  • Developing & retaining teams (whether PIC/TRIGO or temps), and ensuring team induction / site orientation & trainings (incl. at mission start), and audits
    • Incl. ensuring personnel assessment,
    • Incl. participating to disciplinary meetings if any
  • Pulling the adapted resources / competences / tools on missions, in order to meet clients' expectations (incl. being involved in the recruiting process)
  • Animating and motivating the site teams, ensuring the team's safety and ensuring good social climate on the site
    • Incl. ensuring communication of corporate information to the teams, and communicating the teams' proposals / questions to upper management

Technical

  • Analyzing technical requirements for customers missions (existing or upcoming) incl. required investments
  • Pulling technical resources when needed to anticipate and fully address client needs (whether with external or internal expertise)
  • Supporting development of technical expertise at site level

Scope and scale

Reports

Team of approx

  • Operations staff: Team Leaders, Operators
  • Management staff: Site Assistant, Deputy Site Manager
  • Technical staff: Quality Engineers, Technicians 

Works with

Internal interfaces

External interfaces

 

         Regional / General Manager

         Operations Manager

         Technical department

         Quality Department

         HR / Safety

         Sales (Key Account Managers, Sales Account Managers)

         Purchasing

         Finance (Controlling, Cash collection...)

         IT

 

 

Client (Auto / Aero Quality departments OEM & final assemblers)

 Temp agencies

 

 

Candidate's profile

What are the competences expected from the candidate?

What are the qualifications for this position?

Knowledge, skills, abilities

Hard skills

Values & attitudes

 

         Full proficiency in local language

         Proficiency in English

         Computer skills Pack Office

         Computer skills Other software

 

 

   Global team spirit

    Team player

    Caring for people

    Open-minded

   Excellence

    Reactive

    Resilient to pressure

    Rigorous

   Customer focus

    Client oriented

    Reliable & trustworthy

    Flexible

   Initiative

    Autonomous

    Innovative

    Daring

 

Work experience

Overall recommendations

Other points

[To be specified by local HR / GM]

 

  • 4/5 years of work experience in a technical environment
  • Operational background with overview capabilities
  • Management responsibilities (operational and HR)
  • Exposed to client relationship

 

 

(to be specified)

Education background

Overall recommendations

Other points

[To be specified by local HR / GM]

 

  • 2/3 years of higher education at least, incl. technical component

 

 

(to be specified)

 

Career development opportunities

What potential career development opportunities does this position open to?


Depending on the recruit's personal aspirations and capabilities, this position may open to:

  • Regional Manager
  • Operations Manager
  • Sales Manager
  • Quality Expert
  • Project Manager

We offer an attractive compensation package. Only those selected will be contacted.  No phone calls please. Qualified candidates may apply directly on our site at: https://thepicgroup.applicantpro.com/jobs/

Company Description:

For over 30 years, PIC has remained the leading provider of full-service quality solutions, servicing the automotive, aerospace and manufacturing industries throughout the United States, Canada and most recently, Mexico. As the only full-service quality solutions provider of its kind, PIC provides containment, inspection, quality engineering consultants, training, and supplier development services. Not only do our quality solutions help customers meet their immediate needs, but they help to rectify quality issues long term. With our extensive geographic footprint, we are the largest global provider of quality solutions with the ability to respond quickly and effortlessly, when and where our customers need us. 

Following a merger with TRIGO Group in November 2015, PIC has expanded its geographic footprint globally and created the largest and most comprehensive breadth of quality solutions available worldwide. Our team of over 8,000 professionals delivers Quality Assurance Services in over 20 countries. For more information, visit www.thepicgroup.com and www.trigo-group.com.

PIC, a TRIGO Company is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

The PIC Group
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